Replacement Policy
01
Eligibility
Damaged or defective within 30 days of delivery qualifies for complimentary replacement.
02
Things Covered
- Factory defects or shipping damage
- Lost functionality (paired with purchase proof)
03
What’s Not Covered
- Mishandling, physical damage, or water misuse beyond stated rating
- Lost accessories or wearable parts (e.g., ear tips, cables)
- Unauthorized third-party repairs
04
Claim Process
- Contact Support within 30 days
- Provide order info + photos and damage description
- Return via provided pickup or ship; inspection within 5 days
- Receive replacement within 7–10 days after approval
05
International Claims
Customers abroad follow the same process; duties will be coordinated per Customs rules.
